Privacy policy.

Last updated: October 2026

Information we collect

• Order details: name, phone number, email, delivery and billing address.
• Account details: login email and password if you create an account.
• Messages: anything you send us through our contact form, email or WhatsApp.
• Usage data: basic device and browsing information collected through cookies, used to keep the site working and improve it.

How we use it

• To process, deliver and support your orders placed through WhatsApp.
• To reply to your questions and give product guidance.
• To send order updates by email or SMS.
• To improve our website and prevent fraud.

Website assistant (Keo AI)

Questions you type into Keo AI are sent to our AI service provider (Google Gemini) to generate an answer. On its free tier, Google may use these messages to improve its products and they may be reviewed by people. Please do not share your name, phone number, address or other personal details in the chat. Answers are general information, not medical advice.

Sharing

We share only what is needed with trusted partners such as courier companies and payment providers to complete your order. We do not sell your personal data.

Cookies

We use essential cookies for the cart and checkout, and optional cookies only with your consent through our cookie banner.

Data security and retention

We use secure connections (SSL) and keep your data only as long as needed for orders, legal and accounting purposes.

Your rights

You can ask to access, correct or delete your personal data, or withdraw consent for marketing, at any time by writing to keorapharmaceuticals@gmail.com.

Contact

For privacy questions, email keorapharmaceuticals@gmail.com or call +91 90561 81835.